Why should I have to say my phone number every time I order pizza?
Caller ID has been around for quite some time. Why then was I surprised when the Sleep Country sales representative used it? It saved me from having to tell him an account number or spell my name. Using caller ID, the sales representative was able to cut through the logistics and concentrate on solving my problem.
Sure, automated systems have been using caller ID to route your requests for a long time. It is the smaller businesses that I would like to see use this to streamline their interactions.
Think about your business. How could you use caller ID to benefit your customer?
Posted under General
This post was written by john on December 9, 2008
