Be Specific
Feb 11
Following on from yesterday, from MSN – Say this, not that: 5 ways to give feedback that gets results:
2. Say this: “You were effective when you …” or, “You could’ve been more effective when you …” Not that: “Good job.” In other words, feedback that is generic and vague is also useless. Focusing on specific actions has two major benefits: It prevents employees from taking the feedback personally, and it also helps them understand what they should do – or not do – in the future.
Be specific.
Wrong:
“Good speech, great vocals, effective gestures, etc.”
Right:
“When you said “I love you Patrick,” your voice took on a mellow tone that convinced me that you meant every word.”
